Shipping

Shipping time depends on the shipping option you choose at the checkout.
Estimated time will be designated on the checkout page next to each option available for your country.

It will take 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier. 

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. 

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know someone will be available to accept the package (a work address or a friend's address). 

 

RETURNS

By placing an order at MyHaloHair, you are responsible for the cost of return shipping back to MyHaloHair. Please refer to our returns policy for further information on how to return your packages.

 

DELIVERED BUT NOT DELIVERED

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers (DHL, Fedex or local Post Office) at numbers on their website in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.